Question 1

How do I become a member?

Accepted Answer

All new and prospective clients must complete the online orientation process. The NuLife online orientation process allows you to compete 98% of the registration process online. Please allow 10-15 minutes to complete the entire online process. How does the online orientation process work? 
Complete the online Questionnaire which includes a short health history
Select a membership and process the payment (Receipt emailed immediately)
Once NuLife receives the confirmation email, you will receive an email to complete the final part of the online process of viewing a short 5 minute video (Headphones will be needed)
After viewing the video, you will receive a Welcome email that includes your information to log into the NuLife Member Portal
Once you book your first class, please arrive at least 15 minutes before the scheduled class to receive a key tag, paperwork, get weighed, and take photos.

Click HERE to join!

Question 2

Do you have contracts?

Accepted Answer

No. NuLife does offer memberships that require agreeing to automatic reoccurring payments.

Question 3

What is your cancellation Policy?

Accepted Answer

Clients can cancel their membership at anytime in the Gymmaster Member App.

Question 4

Do you have beginners' classes?

Accepted Answer

No we do not, BUT most of our classes are designed for ALL fitness levels. Options for modifications are always available in most of our classes.
We encourage you to come, even if you have never worked out before. It is important to let the instructor or customer service representative know if you have an injury or condition that requires special modifications.

Question 5

How long are your classes?

Accepted Answer

Classes are 30 minutes.

Question 6

Do I have to weigh-in?

Accepted Answer

Yes. Each client must initially weigh-in weekly. As you progress through the program by meeting your weight goals you are rewarded and weigh-in less.

Question 7

Do you have a program that does not require weigh-ins?

Accepted Answer

No. Our weight management program is based on accountability. You can subscribe to NulifeTV, which does not require weighing in or you can participate in drop-in classes. We have also added NuLife Live that does not require accountability unless selected.

Question 8

Do you have to be a member to take a Cycling Class?

Accepted Answer

NO. Non-members may book a cycling class for $15/class or an Unlimited cycling package for $70. Purchase here.

Question 9

Can kids join?

Accepted Answer

Our program allow children at the age of 9 years old.

Question 10

Do you offer personal training?

Accepted Answer

No, not at this time.

Question 11

I am a previous member, how do I return to NuLife?

Accepted Answer

If you are a previous member of NuLife, you are not required to complete this process. You may register online by clicking HERE. Please arrive at least 10 minutes before the scheduled class to receive a new key tag or reactivate your old key tag, receive paperwork, get weighed, and take photos.

Question 12

How do I book a class?

Accepted Answer

Download our app and you can book classes, check-in for classes by scanning your phone, update your profile and much more. Download the app here.

Question 13

What is a NO-SHOW fee?

Accepted Answer

Due to limited class sizes, if you book a class and do not cancel at least an hour before the scheduled class time, you will be charged a $5 No-Show fee.

Frequently Asked Questions